Frequently Asked Questions

Everything you need to know about shopping at Mads Nørgaard – Copenhagen.

Where does Mads Nørgaard ship to and what are the costs?

We ship worldwide. Shipping costs vary by destination: we offer free delivery in Denmark on orders over 499 DKK, while international rates are calculated at checkout based on your location and selected carrier.

What is your return policy?

You can return your items within 14 days of receipt. All items must be returned in their original condition, unworn, and with all tags attached to be eligible for a full refund.

How do I find the right size?

Each product page features a detailed size guide. Generally, our designs follow standard European sizing, but if you are between sizes, we recommend sizing up for our more fitted iconic rib-knit pieces.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and Maestro, as well as MobilePay (in Denmark), Apple Pay, and Klarna for flexible payment options.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.

Are your products sustainably made?

Sustainability is a core value for us. We increasingly use organic cotton, recycled polyester, and wool in our collections, and we strive to create high-quality 'slow fashion' pieces designed to last for many seasons.